Refunds are available for all full-priced items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 business days of you receiving the order.
Items must be returned in their original condition including tags and sanitary labels. Once KEWANGEN has received your returned package, all returned items will be inspected before a refund is issued. KEWANGEN reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by KEWANGEN will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by KEWANGEN. You will be informed via the email address that is listed on your KEWANGEN account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.
If this will be an issue for any reason, please be aware that you must contact our customer care team at firstname.lastname@example.org prior to returning any items to KEWANGEN in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and KEWANGEN will not be held accountable.
A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a refund. If you require a copy of the Returns Sheet or have any questions regarding your return, please email our Customer Care team at email@example.com
All orders should be returned to the address below. If you require a street address, please email info firstname.lastname@example.org with this request. Please note that the goods are your responsibility until they are returned to KEWANGEN. KEWANGEN will not issue a refund on item/s that are not received or are lost in transit.
Denpasar, Bali. Postal code 80113
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
If you require a replacement size, colour or alternative item/s, you are required to place a new order.
Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
You can choose a refund or exchange if a final sale item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it (Please note that this does not include change of mind with regards to size, colour or fit)
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.